Not 100% satisfied with your purchase? No worries - Simply send your item back to Ashford in its new, unused condition, and Ashford would be happy to provide either a full refund of the purchase price or a store credit toward an exchange.
Please note; a shipping and handling fee to return an item is as follows: $19.95 will be deducted for any 2nd Day delivery orders, and $29.95 for any overnight orders. If you selected Free Ground, no shipping and handling fees will be deducted from your refund.
All items shipped to any address outside the United States are considered final sales and cannot be returned.
Two Simple Steps
STEP 2 Return your unused item, including all materials such as original paperwork and free gifts, via insured, traceable delivery within 30 days of the date it was delivered. The insurance amount must be equal to the price paid for the item.
Please note: Your item must be returned to Ashford within 10 days of the date that your RA# is assigned.
Brooklyn, NY 11206
To ensure a smooth return process, please inspect your watch or jewelry item as soon as it arrives. Before removing any tags/factory tape and before wearing it, ask yourself the following questions:
- Is the item working perfectly?
- Is it in good condition?
If your answer to either question is "no" then the watch or jewelry item must be repackaged immediately in order to be eligible for a return. Once it is worn or sized or the tags/factory tape has been removed, Ashford will not accept the returned item.
What if you notice a mechanical problem after the watch or jewelry item has been sized and/or worn?
In such cases, Ashford will do its best to repair it under its extensive 2-year Ashford Warranty (for details, click here
In short, Ashford.com cannot replace or refund a watch or jewelry item when:
- The watch or jewelry item has been worn
- The tags/factory tape has been removed
- The product has been sized