Frequently Asked Questions
Are the serial numbers on your watches intact?
Yes, all our watches are authentic and bear original serial numbers verifying their authenticity.
Shipping
What shipping options do I have?
How do I check the status of my order?
Does Ashford ship internationally?
Can my purchase be shipped to an address other than my billing address?
Is my shipment insured?
Will I have to sign for my package?
Do you ship to PO Boxes or Military APO/FPO addresses?
What are my payment options for domestic orders?
What are my payment options for international orders?
Returns
How do I return the watch I bought from Ashford?
How do I obtain an RMA (Return Merchandise Number)?
Authenticity
How do I know my watch is authentic?
Does the watch come with a warranty?
Does the watch come in its original packaging?
Does the watch come with paperwork?
How do you keep your prices so low?
Our Watch Repair Center
What if I need to send my watch back for service?
What do I do if my watch stops working?
Watch Functions
What is the difference between Quartz / Mechanical / Automatic movements?
What is the difference between a chronograph and a chronometer?
How long will the battery in my watch last?
What is a crystal?
What does Water Resistant really mean?
What is the best way to clean my watch?
How do I maintain my watch?
How do I care for my water resistant Watch?
My Account
How do I update my email address?
How can I unsubscribe from your email list?
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