Frequently Asked Questions
How do I obtain an RMA (Return Merchandise Number)?
Please contact one of our Service Representatives via email or call us at 866-ASHFORD (866-274-3673). Our dedicated service team will be happy to assist you.
Shipping
What shipping options do I have?
How do I check the status of my order?
Does Ashford ship internationally?
Can my purchase be shipped to an address other than my billing address?
Is my shipment insured?
Will I have to sign for my package?
Do you ship to PO Boxes or Military APO/FPO addresses?
What are my payment options for domestic orders?
What are my payment options for international orders?
Returns
How do I return the watch I bought from Ashford?
Authenticity
How do I know my watch is authentic?
Does the watch come with a warranty?
Does the watch come in its original packaging?
Does the watch come with paperwork?
Are the serial numbers on your watches intact?
How do you keep your prices so low?
Our Watch Repair Center
What if I need to send my watch back for service?
What do I do if my watch stops working?
Watch Functions
What is the difference between Quartz / Mechanical / Automatic movements?
What is the difference between a chronograph and a chronometer?
How long will the battery in my watch last?
What is a crystal?
What does Water Resistant really mean?
What is the best way to clean my watch?
How do I maintain my watch?
How do I care for my water resistant Watch?
My Account
How do I update my email address?
How can I unsubscribe from your email list?
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